Privacy policy and guidelines

Respecting your privacy and being transparent on how we collect and use your data is very important to us. Thirty31 has created this statement to explain how we collect and use information about our web users.

If you have any questions about this privacy policy, then please address them to orders@3031.co.uk (UK and RoW) or info@3031.co.uk (North America).

Please see our website guidelines for information on participating in the Thirty31 community online.

Summary

• We are compliant with General Data Protection Regulation (GDPR) requirements, the UK Data Protection Act, and EU Fair Information Practices.
• We use cookies on this website to improve functionality and to collect non-personal information about your use of the site to enhance your experience.
• You may give us information by creating an account, by purchasing from us, contacting us, or by opting into our email list.
• We will only use your information as set out in this policy.
• The personal data you submit to us will only be used for the specified purposes indicated to you and will not be passed onto unauthorized third parties without your explicit consent.
• You can contact us to amend or remove any information you submit to us.
• We use MailChimp as our marketing platform, and any information that you provide will be transferred to MailChimp in accordance with their Privacy Policy and Terms.
• All payments on our website are handled by Stripe Payment Solutions, and Thirty31 Books only stores enough information to refer to the payment method being used.

In Full

Cookies

We use cookies on this site to improve functionality and to collect non-personal information about your use of the site so that we can enhance your experience.

Cookies are small text files that are placed on your computer or mobile device by websites that you visit. They cannot harm your computer and do not contain any information that enables us to identify you personally, they just enable our websites to recognize your computer and to identify certain other non-personal information such as which browser you are using. This information can be used to make the website work, to identify which parts of the site can work better, or to analyze how often people visit the site and what they look at. We will not associate this data with any personally identifying information that you may choose to provide to us in other ways.

We clearly state our use of cookies on this site with a link to this policy. By using this website we understand that you have read this policy and agree to us sending you cookies.

If you prefer not to receive cookies, you can adjust your internet browser to refuse cookies (although it will affect the functionality of the site and your experience).

Information you give us

You may give us information by creating an account, by purchasing from us, contacting us, or signing up to our email list. We will only use your information as set out in this policy. Some examples of the information that we collect and how we use it are:

• Email list. We have an email list that we use to send out newsletters, marketing emails, sales and discount offers, and event invites. If you would like to join our email list, we need you to send us your email address and then reconfirm your interest by opting in via a confirmation email. You can join our email list on our website, at events, or by opting in to hear from us via email when creating an account on our site. We may also ask you to provide other information about yourself, such as your location and name so that we can ensure that you receive the most relevant emails. We will not use your email address for any purpose other than the ones specified. You can remove yourself from our email list at any point by clicking on the “unsubscribe” button at the foot of one of our emails, or by emailing orders@Thirty31.co.uk (UK and RoW) or orders@Thirty31books.com (North America).
• Email, phone, and other contact details: You may wish to contact us from time to time by sending us emails, letters, or phone our office. We will only use this information to respond to your query or suggestion.
• Creating an account: when you purchase from our website we need you to set up an account and provide details for delivery and billing. We will only use this information to process your order with us, and you can choose to save this information in your account for future purchasing. Your purchasing history will be stored in your account, including a library of your ebook purchases for downloading. You can request to have your account and its history deleted by emailing orders@Thirty31.co.uk (UK and RoW) or orders@Thirty31books.com (North America).

Information we collect about you

We use Google Analytics to collect information about how our visitors use this site. We use this information to analyze the usage of the website so that we can improve your experience of it. This information is anonymous and cannot be used to identify you personally.

When you visit our site, we may automatically collect the following information:

• Technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type, and version, time zone setting, browser plug-in types and versions, operating system, and platform.
• Information about your visit, including which site you have come from; pages you have visited; page response times, download errors, length of visits to certain pages, page interaction information; and the last page you view before leaving the site.

We will use this information:

• To improve our site and ensure that content is presented in the most effective manner for you and for your computer
• As part of our efforts to keep our website safe and secure.
• To measure or understand the effectiveness of communications that we send to you.

Credit card information

We only store minimal card details on the Thirty31 Books website (the card type and the last four digits, which isn’t enough to run a payment). All payments are handled securely by Stripe Payment Solutions, Stripe is a PCI Service Provider Level 1 which is the highest grade of payment processing security. and their security policy is described here.

Privacy and data protection

Thirty31 complies with all applicable UK, EU, and US data protection legislation in force in respect of any personal information you submit to us. The personal data you submit to us will only be used for the specified purposes indicated to you and will not be passed onto unauthorized third parties without your explicit consent. You can contact us to amend or remove any information you submit to us: orders@Thirty31.co.uk (UK and RoW) or orders@Thirty31books.com (North America).

Other websites

Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers, and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

Changes to our privacy policy

From time to time Thirty31 may change this privacy notice. We advise that you check this page each time you submit personal information to us. The latest privacy notice will always appear on this page.

Contact

If you have any questions about this privacy policy then please address them to orders@Thirty31.co.uk (UK, Europe, and Rest of World) or orders@Thirty31books.com (North America).